Shipping Policy

At Casamaud, we aim to provide a smooth and efficient shipping experience for all of our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from Casamaud.

1. Processing Time:

  • All orders are processed within 1-3 business days of receiving the order. Orders are not processed or shipped on weekends or public holidays.
  • In the event of high order volumes, processing may be delayed slightly. We will notify you via email if there is a significant delay in your order’s shipment.

2. Shipping Rates & Delivery Estimates:

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your order.
  • Delivery Time: Delivery estimates depend on your location and shipping option chosen:
    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • International Shipping: Delivery times vary by destination but usually range from 7-14 business days.

3. Shipping Confirmation & Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to monitor your shipment’s progress.

4. International Shipping:

  • Casamaud ships worldwide. Please note that international orders may be subject to customs fees, taxes, and import duties imposed by your country. These fees are not included in our shipping cost and are the responsibility of the customer.

5. Delays & Unforeseen Circumstances:

  • While we strive to meet our delivery estimates, there may be delays due to reasons beyond our control, such as customs processing for international orders, or shipping carrier delays. In such cases, we will do our best to keep you informed.

6. Shipping Restrictions:

  • We do not ship to PO Boxes or APO/FPO addresses. Please ensure your shipping address is correct before completing your order.

7. Lost or Damaged Packages:

  • Casamaud is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
  • If your package is lost or arrives damaged, please contact our customer support at shipping@casamaud.com with your order number and tracking details. We will work with the shipping carrier to investigate the issue.

8. Incorrect Shipping Information:

  • It is the customer's responsibility to provide accurate shipping details. If an incorrect address is provided, Casamaud will not be responsible for misplaced or returned packages. Additional shipping charges may apply to reship items.

9. Returns & Exchanges:

  • Please refer to our Return Policy for details on how to return or exchange items if you are not satisfied with your purchase.

Contact Us: If you have any questions regarding your shipment or need further assistance, please contact our support team at support@casamaud.com or call us at +1 (123) 456-7890.