Return Policy

At Casamaud, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process. This Return Policy outlines the terms and conditions for returning items purchased from Casamaud.

1. Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
  • To be eligible for a return, items must be:
    • Unworn, unwashed, and in their original condition.
    • With all original tags attached.
    • In the original packaging, including any dust bags, boxes, or other accompanying items.

2. Non-Returnable Items: The following items are non-returnable:

  • Sale items or items purchased with a promotional discount.
  • Gift cards.
  • Personal items such as undergarments, swimwear, and earrings for hygiene reasons.
  • Customized or personalized items.

3. How to Initiate a Return:

  • To start a return, please contact us at returns@casamaud.com with your order number, a brief reason for the return, and any relevant photos if the product is damaged or defective.
  • Upon approval, we will provide you with a return shipping label and further instructions on how and where to send your return.

4. Return Shipping Costs:

  • Domestic Returns: For domestic orders, Casamaud will cover the cost of return shipping if the item is defective or incorrect. If you are returning the item for any other reason, the return shipping cost will be deducted from your refund.
  • International Returns: International customers are responsible for return shipping fees unless the item is faulty or incorrectly shipped.

5. Refund Process:

  • Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Refunds will be issued to the original payment method used at checkout.
  • Please allow 5-10 business days for the refund to be processed and reflect in your account, depending on your bank or card issuer.

6. Exchanges:

  • If you need a different size or color, you may request an exchange within 30 days of receiving your item. Please email us at exchanges@casamaud.com to start the exchange process.
  • Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be issued instead.

7. Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact us immediately at support@casamaud.com with photos of the defect and your order number.
  • We will cover the return shipping costs for any damaged or defective items and offer a full refund or exchange.

8. Late or Missing Refunds:

  • If you have not received your refund within the stated timeframe, please:
    • First check your bank or credit card statement for any pending refunds.
    • Then contact your credit card company or bank, as it may take some time before the refund is officially posted.
    • If you have done all of this and still have not received your refund, please contact us at support@casamaud.com for further assistance.

9. Return Address:

  • All returns should be sent to the address provided by our customer service team when initiating the return.

Contact Us: If you have any questions about returns or need further assistance, please contact our customer service team at returns@casamaud.com or call us at +233502589929. We are here to help ensure you have a positive shopping experience with Casamaud!